REFUND & EXCHANGE POLICY

1.1 Eligibility for Refund

• Product is damaged or defective upon delivery
• Incorrect item received
• Service not delivered as agreed
• Cancellation within the allowed time frame

1.2 Refund Request Timeframe

Refund requests must be submitted within:

• 3 days of receiving the product
• 12 hours/days before service appointment (for services)

Requests submitted after this period may not be accepted.

1.3 Non-Refundable Items

• Used or damaged products (not due to our fault)
• Discounted or promotional items
• Digital products once delivered or downloaded
• Custom-made or personalized items

1.4 Refund Processing

Approved refunds will be processed back to the original method of payment.

Refund processing time: 7–14 business days (depending on bank/payment provider).

Any transaction fees imposed by banks or payment providers may be deducted if applicable.